Terms and conditions


Website www.dostavapiva.com are the property of Donicum bar j.d.o.o. Terms & conditions apply for registered users. Registered users can be any adult who has full legal capacity and accepting the terms and conditions of dostavapiva.com. In initial registration, it is necessary to register and fulfil all the required fields correctly and truthfully. With acceptance of general terms and conditions the customer confirms his registration. User is obliged to take care of the security of your account password, and occasionally change. Dostavapiva.com is not responsible for cases of abuse of user passwords, but will appropriate act immediately after the user report about the likely abuse.
Registered users have the following rights:
• buy items on page www.dostavapiva.com
• use the web site www.dostavapiva.com in good faith and intent

We do not sell alcoholic drings to persons under the age of 18.

We reserve the right to change the terms and conditions of use of this site at any time.
Changes take effect at the time of publication. Registered user is required to regularly read the terms and conditions of use and it is considered that by accessing pages is familiar with the current rules and conditions of use, and confirms it with confirmation of purchase.


Buying on the website

Any registered user may purchase items offered on dostavapiva.com. The sales contract between the registered user and dostavapiva.com becomes valid upon receipt of the ordered items and it is valid only for the area of HR.

Prices

All prices include VAT and are expressed in HRK. Offers and prices for special promotions are valid until the expiry of date stated on the website or while stocks last.
The price does not include shipping costs, which will be specifically mentioned when ordering items.

Payment methods

Your ordered products can be paid in several ways:
1. By credit card - American Express, Diners Club, Eurocard / Mastercard or Visa.
2. Cash on delivery - you pay to the delivery service by retrieving the goods

Delivery of ordered items

Ordered items will be delivered to your address as soon as possible and no later than 5 working days for available items or the items that dostavapiva.com have in stock. In normal conditions the goods are delivered to the customer on weekdays, within 1-3 business days from the date of order. If we estimate that the deadline for delivery will be more than 5 working days, or that it is impossible to deliver the requested item, after checking with the supplier, you will be notified by e-mail you provided during registration.

Delivery costs
 

Delivery for City of Zagreb
order amount: 200 - 300 kn 300 - 400 kn over 400 kn    
delivery cost: 24 kn 12 kn free    
Delivery for Croatia
order amount: 200 - 300 kn 300 - 400 kn 400 - 500 kn 500 - 600 kn every next 300 kn
delivery cost: 40 kn 35 kn 30 kn 25 kn +20 kn
*for cash on delivery paying method, the maximum amount of order with delivery for Croatia is 800 kn (for Zagreb unlimited)
Delivery for EU
zone 1. zone 2. zone 3. zone 4. zone  
delivery cost: 125 kn 145 kn 195 kn 440 kn  
1. zone – Slovenia, Hungary, Slovakia, Austria, Romania, Czech Republic
2. zone – Poland, Germany, Bulgaria, Belgium, Netherlands, Luxembourg
3. zone – Italy, Denmark, France, Great Britain, Ireland
4. zone – Lithuania, Latvia, Sweden, Estonia, Spain, Portugal, Greece, Finland

*delivery prices for EU are based on one package up to 20kg
 

Questions

You can send all your questions, suggestions, compliments on e-mail: info@dostavapiva.com

Privacy protection

Protection of your personal information is governed by the Law on Protection of personal information. Personal information you voluntarily provide will be store in our records. We collect your personal information and use it for the purpose of processing orders, sending advertising materials, for improving relations with registered users, and authorization when paying by credit card. By registering on our website you are giving your consent for processing of your data for such purposes. Registered user agrees that dostavapiva.com can address you by phone or e-mail or deliver the material to home address which will inform you about special offers and novelties. At any time you have the right to request correction, modification or amendment of incorrect, incomplete or not updated information, and if you no longer wish to receive our newsletters or promotional offers it is sufficient to write a notice.
Entering personal data and credit card number is protected by SSL 128-bit encryption which ensures WSpay system for online authentication of credit cards. Authorization and payment of credit card works through PBZ Card-WSpay using the system for authorization and payment card in real time.

Dostavapiva.com is obligated to protect customers' personal data in a way that collects only the necessary, basic information about customers / users that are necessary for fulfilling our obligations; inform customers about the way we collect information and regularly give customers an option about how their information is used, including the decision whether or not to have their name removed from lists used for marketing campaigns. All user information is strictly confidential and available only where such information necessary to perform the work. All employees of dostavapiva.com and business partners are responsible for respecting the policy.
The invoice amount will be expressed and billed in HRK.

Return of goods

The buyer has the right to return the goods in the following cases:
• Delivery of goods that has not be ordered
• Delivery of goods whit expiry date
• Delivery of goods that has an error or damage that is not caused in transport
When receiving the goods the buyer must check the validity of the order. Please compare the received items with the account, and if something is missing you mention it to our deliverer because subsequent complaints will not be considered.
In case of inability to deliver other goods, Donicum bar j.d.o.o. will refund the buyer's costs of returning the goods and the value of goods which is no longer able to deliver.

Additional notes

Dostavapiva.com reserves the right to remove those users who would violate these terms and conditions or otherwise slow down or interfere the work of web site and take appropriate action against such person. Dostavapiva.com is not responsible for any damages that may arise for an interruption of availability, not publishing or deleting ads or errors in the operation of the website.
The terms and conditions as well as the relations between the user and the dostavapiva.com are subject to the legislation of the Republic of Croatia. The contracting parties will make their best efforts to resolve all disputes that result from their mutual business dealings or in connection with these dealings by mutual consent and if this is not possible, the competent court is the Zagreb Court. The purchaser enjoys all rights in accordance with the Consumer Protection Act.

Notice on filing consumer complaints

In accordance with Consumer Protection Act, we inform customers that they can send a written complaint about the quality of our services to the following address:
Donicum bar j.d.o.o., Iški put 6, 10000 Zagreb
or
e-mail address info@dostavapiva.com
We will give the answer to your complaint in written form within 15 days of receiving the complaint.